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Privacy Policy

Effective Date: 29.08.25

Last Updated: 30.08.25

Welcome to Soulsy.ai. Your privacy is important to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soulsy.ai, use our AI-powered reflection tools, and interact with our services.

Please read this policy carefully. By accessing or using Soulsy.ai, you consent to the practices described below.

1. Who We Are

Soulsy.ai is a digital self-reflection and mental wellness platform offering AI-powered sessions. We are committed to protecting your personal data and complying with applicable data protection laws including:

  • General Data Protection Regulation (GDPR) for users in the EU/EEA,
  • California Consumer Privacy Act (CCPA/CPRA) for residents of California,
  • Other applicable local and international laws.

2. Information We Collect

We may collect the following categories of personal data:

a) Information You Provide Directly

  • Full name
  • Email address
  • Session inputs (text or voice during reflection sessions)
  • Feedback, messages, or support inquiries

b) Information We Collect Automatically

  • IP address
  • Browser/device type
  • Usage logs (page visits, session durations)
  • Cookies and similar technologies

c) Sensitive Information

  • Data shared voluntarily during AI sessions (e.g., emotional states, spiritual beliefs)
  • We do not intentionally collect health data under HIPAA

3. How We Use Your Data

We use your information to:

  • Provide and improve our services
  • Deliver personalized AI reflection sessions
  • Maintain security and detect fraud
  • Send important updates, reminders, or onboarding materials
  • Conduct analytics to understand usage trends
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Consent (for AI sessions and marketing emails)
  • Contractual necessity (when you create an account or subscribe)
  • Legitimate interest (for platform improvements and analytics)
  • Legal obligation (when required by law)

5. Sharing of Information

We do not sell your personal data.

We may share data with:

  • Service providers: e.g., Firebase (authentication & storage), OpenAI (AI processing), Stripe (payments), analytics tools (Google Analytics)
  • Contracted developers or employees (under strict confidentiality)
  • Law enforcement or regulators when legally required

All third-party services are required to adhere to data privacy standards.

6. Cookies & Tracking

Soulsy.ai uses cookies and similar technologies for:

  • Session tracking
  • User preferences
  • Analytics

You can control or disable cookies in your browser settings.

7. Data Retention

We retain personal data:

  • As long as your account is active
  • As needed for AI session history (unless manually deleted)
  • As required for legal, tax, or compliance purposes

You may request data deletion at any time.

8. Your Rights

If you are located in the EU/EEA (GDPR):

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion ("Right to be forgotten")
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise your rights, contact: [Insert Contact Email]

If you are a California resident (CCPA/CPRA):

You have the right to:

  • Know what personal information is collected
  • Request deletion
  • Opt-out of sale (Soulsy.ai does not sell data)
  • Non-discrimination for exercising privacy rights

Use our Privacy Request Form or email: [Insert Contact Email]

9. Data Security

We use industry-standard encryption (HTTPS, secure Firestore rules, etc.) to protect your data. However, no online platform is 100% secure.

We recommend using strong passwords and not sharing sensitive details in sessions.

10. International Transfers

If you are located outside the country of our servers (e.g., USA/EU), your data may be processed in other jurisdictions. We use appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers.

11. Children's Privacy

Soulsy.ai is not intended for use by children under 16. We do not knowingly collect personal data from minors. If you believe a child has used our platform, please contact us for immediate removal.

12. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are material, we will notify you via email or the platform.

Check this page periodically for the latest version.

13. Contact Us

For questions, requests, or concerns, contact:

Soulsy.ai Privacy Officer

📧 [Insert Email e.g., privacy@soulsy.ai]

🌐 https://soulsy.ai